CURRICULUM VITAE

 

 

Name             : Ms. Lee Voon Hsien (Shirley)

Designation   : Lecturer

Department   : Department of Commerce and Accountancy

Faculty          : Faculty of Business and Finance

E-mail           : leevh@utar.edu.my

Phone            : +605-4662323 (Ext: 4312)

 

 

CAPSULE BIOGRAPHY

 

Shirley Lee Voon-Hsien is a lecturer at University Tunku Abdul Rahman (UTAR). Shirley graduated with a Monash University Foundation Year (MUFY) from the Sunway University, Malaysia in 2001. She obtained her Bachelor Degree in Business & Commerce from the Monash University, Malaysia in 2005. She continued her scholarly endeavors in 2007 with a Master Degree in Business from the same university, Australia in 2007 and is completing her Doctor of Philosophy (PhD) from UTAR.

 

Shirley’s work is recognized at the international level. She has published more than 15 papers in international refereed journals of which 8 papers are ranked by Thomson Reuters (ISI) such as the Journal of Computer Information Systems, Production Planning & Control, Managing Service Quality, Total Quality Management & Business Excellence, Journal of Knowledge Management, International Journal of Manpower and Asian Journal of Technology Innovation.

 

Shirley had received several research awards, including the ‘Best Conference Paper Award’ for her research on HRM Practices and Organizational Learning at the Technology Innovation and Industrial Management (TIIM) Conference, Thailand in 2010 and the ‘Best Paper Award’ from the International Journal of Network and Mobile Technologies in 2011 on the Technology Management field.  One of her Thomson ISI-Ranked papers entitled “A Structural Analysis of the Relationship between TQM Practices and Product Innovation” which was published in the Asian Journal of Technology Innovation has been selected by the Editor-in-Chief as one of the ‘Highly Cited’ papers in 2013. Also, another ISI-ranked paper entitled "A Structural Equation Model of TQM, Market Orientation and Service Quality: Evidence from a Developing Nation" which was published in the Managing Service Quality (MSQ) has been identified by the Editor-in-Chief of MSQ, Emerald as one of the ‘Most Downloaded’ papers. The paper entitled  “HRM practices and Knowledge Sharing: An Empirical Study” which was published in the International Journal of Manpower has been identified by the Publisher of Emerald, UK as one of the ‘Top 20 Most Downloaded’ papers in 2012. This article received 1127 downloads in 2012

 

Shirley currently serves as a reviewer for many international journals such as International Journal of Modeling in Operations Management (IJMOM), International Journal of Services, Economics and Management (IJSEM) and International Journal of Network and Mobile Technologies (IJNMT).

 

ACADEMIC QUALIFICATIONS

(A)          Doctoral Degree

PhD Candidate

University of Tunku Abdul Rahman, Malaysia (2009 – Present)

Major Field: Total Quality Management

 

(B)            Master’s Degree

Master in Business (Accounting)

Monash University, Australia, 2007

 

(C)            Bachelor’s Degree

Bachelor in Business & Commerce

Monash University, Malaysia, 2005

Major Field: Engineering Business Management

 

(D)            Foundation

Monash University Foundation Year (MUFY)

        Sunway University (Previously known as Sunway College), Malaysia, 2001


MAJOR AREAS OF INTEREST

 

Research:             Total Quality Management (TQM), Mobile Technology, Human Resource Management (HRM), Supply Chain Management (SCM), Knowledge Management (KM), Technology Innovation, Organizational Learning

 

Teaching:             Research Methodology, Applied Statistical Methods (SPSS), Team Building, Financial Accounting Framework, Managerial Accounting 

 

 

AMINISTRATIVE APPOINTMENTS

 

2010 - Present              —      Research Coordinator for Department of Commerce & Accountancy

 

2010 – Present             —      Secretary for Department of Commerce & Accountancy

 

2008 – Present             —      Advisor for The Accounting Society (Perak campus)

 

PUBLICATIONS

 

INTERNATIONAL REFEREED JOURNAL PUBLICATIONS

 

 

 (A) International Refereed Journals Ranked by Thomson ISI

 

1.       Lee, V.H., Leong, L.Y., Hew, T.S. and Ooi, K.B. (2013, Forthcoming), “Knowledge Management: A Key Determinant in Advancing Technological Innovation?”, Journal of Knowledge Management (Publisher: Emerald, UK; Thomson Reuters (ISI); SSCI; JCR-2011, IF = 1.248).

 

2.       Ooi, K.B., Lee, V.H., Chong, A.Y.L. and Lin, B. (2013), “Does TQM Improve Employees’ Quality of Work Life? Empirical Evidence from Malaysia’s Manufacturing Firms”, Production Planning & Control, Vol. 24, No. 1, pp. 72-89 (Publisher: Taylor & Francis, UK; Thomson Reuters (ISI); SSCI; Ranked Tier 1 journal by the Excellence in Research in Australia (ERA) journal list 2010; JCR-2011, IF = 0.725).

 

3.       Lee, V.H., Ooi, K.B., Sohal, A. and Chong, A.Y.L. (2012), “Structural Relationship between TQM Practices and Learning Organization in Malaysia’s Manufacturing Industry, Production Planning & Control, Vol. 23, Nos. 10-11, pp. 885-902 (Publisher: Taylor & Francis, UK; Thomson Reuters (ISI); SSCI; Ranked Tier 1 journal by the Excellence in Research in Australia (ERA) journal list 2010; JCR-2011, IF = 0.725).

 

4.       Lam, S.Y., Lee, V.H., Ooi, K.B. and Phusavat, K. (2012), "A Structural Equation Model of TQM, Market Orientation and Service Quality: Evidence from a Developing Nation", Managing Service Quality, Vol. 22, No. 3, pp. 281-309 (Publisher: Emerald, UK; Thomson Reuters (ISI); SSCI; JCR-2011; IF = 0.642), (Most Downloaded Paper – Letter of Commendation from the Editor-in-Chief of MSQ, Emerald, UK).

 

5.       Lam, S.Y., Lee, V.H., Ooi, K.B. and Lin, B. (2011), “The Relationship between TQM, Learning Orientation and Market Performance in Service Organizations: An Empirical Analysis”, Total Quality Management & Business Excellence, Vol. 22, No. 12, pp. 1277-1297 (Publisher: Taylor & Francis, UK; Thomson Reuters (ISI); SSCI; JCR-2011, IF = 0.589).

 

6.       Chong, A.Y.L., Darmawan, N., Ooi, K.B. and Lee, V.H. (2010), “Determinants of 3G Adoption in Malaysia: A Structural Analysis”, Journal of Computer Information Systems, Vol. 51, No. 2, pp. 71-80 (Publisher: International Association for Computer Information Systems (IACIS), USA; Thomson Reuters (ISI); SCIE; SSCI; A&HCI; Ranked Tier 1 journal by the Excellence in Research in Australia (ERA) journal list 2010; JCR-2011, IF = 0.822).

 

7.       Fong, C.Y., Ooi, K.B., Lee, V.H., Chong, A.Y.L. and Tan, B.I. (2011), “HRM Practices and Knowledge Sharing: An Empirical Study”, International Journal of Manpower, Vol. 32, Nos. 5/6, pp. 704-723 (Publisher: Emerald, UK; Thomson Reuters (ISI); SSCI; JCR-2011, IF = 0.562), (Top 20 Most Downloaded Paper in 2012 - Letter of Commendation from Emerald, UK).

 

8.       Lee, V.H., Ooi, K.B., Tan, B.I. and Chong, A.Y.L. (2010), “A Structural Analysis of the Relationship between TQM Practices and Product Innovation”, Asian Journal of Technology Innovation, Vol. 18, No. 1, pp. 73-96 (Publisher: Taylor & Francis; Thomson Reuters (ISI); SSCI; JCR-2011; IF = 0.514), (Highly Cited Paper – Letter of Commendation from the Editor-in-Chief of AJTI, Taylor & Francis, UK).

 

(B)    International Refereed Journals Indexed by Scopus

  1. Lee, V.H., Ooi, K.B. and Choong, C.K. (2013), “Integrating TQM, Organizational Learning and Technological Innovation”, International Journal of Innovation and Learning, Vol. 13, No. 1, pp. 78-95 (Publisher: Inderscience; ISSN: 1741-8089; Scopus journal).

 

  1. Lee, V.H., Ooi, K.B., Chong, A.Y.L. and Tan, B.I. (2011), “HRM Practices and Organizational Learning: A Critical Review and Research Agenda”, International Journal of Innovation and Learning, Vol. 10, No. 4, pp. 414-428 (Publisher: Inderscience; ISSN: 1741-8089; Scopus journal).

 

 

(C) International Refereed Journals (Non-ISI/Non- Scopus)

 

  1. Ooi, K.B., Arumugam, V., Lee, V.H. and Wooi, J.L.S. (2012), “Integrating TQM and HRM to Achieve a Higher Knowledge Sharing in Malaysian Service Firms”, International Journal of Services, Economics and Management, Vol. 4, No. 3, pp. 186-208 (Publisher: Inderscience; ISSN: 1753-0830; Indexed in RePEc; Scirus; Google Scholar).

 

12.   Sim, J.J., Kong. F.M., Lee, V.H., Tan, G.W.H., Teo, A.C. (2012). “Determine factors affecting broadband services adoption: an empirical analysis of Malaysian consumers?”, International Journal of Services, Economics and Management, Vol. 4, No. 3, pp. 236-251 (Publisher: Inderscience; Scopus journal

 

  1. Hew, J.J., Lee, V.H., Eng, S.W., Koo, X.M., Soo, L.N. and Tan, Y.S. (2012), "Factors Affecting The Adoption Of Touchscreen Mobile Phones: An Empirical Study Among Generation Y" , The International Journal of Information Technology & Management, Vol. 5, No. 1, pp. 41-67 (Publisher: ARF Sourcing Islamabad Pakistan; ISSN: 2304-0777; Indexed in Cabell's Directory).

 

  1. Ng, Y.K., Lee, V.H., Foo, A.T.L. and Gan, P.L. (2012), “The relationship between knowledge management practices and technological innovation: A Conceptual Framework”, International Journal of Management, Knowledge and Learning, Vol.1, No.1, pp.71-89. IJMKL is listed/abstracted in EconPapers.

 

  1. Sim, J.J., Tan, G.W.H., Ooi, K.B. and Lee, V.H. (2011), “Exploring the Individual Characteristics on the Adoption of Broadband: An Empirical Analysis”, International Journal of Network and Mobile Technologies, Vol. 2, No. 1, pp. 1-14 (ISSN: 2229-9114; Indexed in Cabell’s Directory; DOAJ), (Best Paper Award).

 

  1. Lee, V.H., Lam, S.Y., Ooi, K.B. and Safa, M.S. (2011), “Structural Analysis of TQM and Its Impact on Customer Satisfaction and Innovation”, International Journal of Modelling in Operations Management, Vol. 1, No. 2, pp. 157-179 (Publisher: Inderscience; ISSN: 2042-4108; Indexed in Cabell’s Directory).

 

  1. Wong, C.H., Tan, B.I., Loke, S.P., and Lee, V.H. (2010), “The impact of HRM practices on KM: A Conceptual Model”, Australian Journal of Basic and Applied Sciences, Vol.4, No.12, pp.6281-6291 (Publisher: INSInet Publication; ISSN: 1991-8178)

 

  1. Ang, Y.S., Lee, V.H., and Tan, B.I. (2009), “The impact of TQM practices on organizational learning and customer orientation: A survey of small service organizations in Malaysia”, International Journal of Services, Economics & Management, Vol.3, No.1, pp.62-77 (Publisher: Inderscience; ISSN: 1753-0822 (Print); 1753-0830 (Online)). 

 

CONFERENCE PROCEEDINGS

 

(A)    International Conference Proceedings

1         Lee, V. H., Choong, C.K., Wong, K.L. and Ooi, K.B. (2013), “Organizational Learning: A Mediating Factor between Technological Innovation and TQM”, Proceedings of the Technology Innovation and Industrial Management Conference, 29-31 May, Phuket, Thailand.

 

2.       Sim, J.J., Ooi, K.B., Lee, V.H. and Chong, A.Y.L. (2011), “Exploring Factors in Engaging Social Network Sites: An Exploratory Analysis”, The 2nd International Research Symposium in Service Management, 26-29 July, Yogyakarta, Indonesia.

 

3.       Lee, V.H., Ooi, K.B., Sim, J.J. and Chong, A.Y.L. (2010), “HRM Practices and Organizational Learning: A Critical Review and Research Agenda”, Proceedings of the Technology Innovation and Industrial Management Conference, 16-18 June, Royal Cliff Beach Resort, Pattaya, Thailand, (Best Paper Award).

 

4.      Lee, V.H., Ooi, K.B., Tan, B.I. and Chong, A.Y.L. (2009), “The Effectiveness of TQM: Is There A Relationship with Innovation Performance?”, International Conference on Quality, Productivity and Performance Measurement (ICQPPM’09), 16-18 November,  Palm Garden Hotel, Putrajaya, Malaysia.

 

 

ACADEMIC HONORS, RECOGNITIONS AND AWARDS

 

 

(A)    Research Awards and Recognitions

 

—  Letter of Commendation from the Editor-in-Chief of Managing Service Quality (Emerald, UK), ‘Most Downloaded Article’, for paper titled “A Structural Equation Model TQM, Market Orientation and Service Quality: Evidence from a Developing Nation”, Vol. 22, No. 3, pp. 281-309 (Thomson ISI-Ranked Journal; SCI), 2013

 

—  Letter of Commendation from the Emerald Publisher, ‘Top 20 Most Downloaded Article’, Emerald Group Publishing, UK, for the paper entitled “HRM Practices and Knowledge Sharing: An Empirical Study”, International Journal of Manpower, Vol. 32, No. 5/6, pp. 704-723 (Thomson ISI-Ranked Journal; SCI), 2013

 

·         Letter of Commendation from the Editor-in-Chief of Asian Journal of Technology Innovation, Taylor & Francis, UK, ‘Highly Cited Article’ (co-authored with Lee, V.H., Tan, B.I. and Chong, A.Y.L.) for the paper entitled “A Structural Analysis of the Relationship between TQM Practices and Product Innovation”, Asian Journal of Technology Innovation, Vol. 18, No. 1, pp. 73-96, 2010 (http://www.tandfonline.com/page/highly-cited)

 

·         Paper (co-authored with Sim, J.J., Tan, G.W.H. and Lee, V.H.) titled “Exploring the Individual Characteristics on the Adoption of Broadband: An Empirical Analysis” won the ‘Best Paper Award’ (i.e. among the best selected from Vol. 1 No. 1 to Vol. 2 No. 1 for the category ‘Applications of Network and Mobile Technologies’) by the International Journal of Network and Mobile Technologies (ISSN: 2229-9114), Jan 2011.

 

·         ‘Best Paper Award’ (co-authored with Sim, J.J., Chong, A.Y.L. and Lee, V.H.) for the paper entitled “HRM Practices and Organizational Learning: A Critical Review and Research Agenda”, Technology Innovation & Industrial Management (TIIM) Conference, organized by Kasetsart University, Thailand at the Royal Cliff Bench Resort, Pattaya, 16-18 June 2010

 

 

 

(B)    Teaching Awards and Recognitions

 

 

 

 

REVIEWER OF INTERNATIONAL JOURNALS

 

·         International Journal of Modeling in Operations Management (IJMOM)

 

·         International Journal of Services, Economics and Management (IJSEM)

 

·         International Journal of Network and Mobile Technologies (IJNMT)

 

 

 

UNDERGRADUTE THESIS SUPERVISION

  1. Name: Kuit King Keong, Ghaithiti Akambaram, Lee Yi Hui, Tan Phaik Suan, Chng Pee Yeh

Degree: Bachelor of Commerce (Hons) Accounting

Title: Towards an understanding of the behavioral intention to use mobile knowledge management by Malaysian firms

Status: Expected Graduation 2014

 

  1. Name: Saraeniyaa a/p Karunakaran, Kua Kim Yan, Loke Zheng Lin, Lim Kai chi, Ng Eng Jian

Degree: Bachelor of Commerce (Hons) Accounting

Title: Factors that drive organization to adopt Green IT

Status: Expected Graduation 2014

 

  1. Name: Yip Kaili, Lau Kai Hsien, Chin Mei Yee, Lim Yee Chen, Leong Yong Bin

Degree: Bachelor of Commerce (Hons) Accounting

Title: Key retention factors: An empirical study of audit firms in Klang valley

Status: Expected Graduation 2014

 

  1. Name: Tong Yoke Foong, William Sim Chung Hsien, Chee Ki Shen, Kow Lai Mei, Lim Yen Pin

Degree: Bachelor of Commerce (Hons) Accounting

Title: Supply chain quality management and organizational performance: An empirical study

Status: Expected Graduation 2014

 

  1. Name: Wong Xue Mei, Chin Jeng Yuann, Evon Lee Huey Li, Yip Tanning, Lau Jin Xian

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relationship between green supply chain management practices and green innovations that benefits the manufacturing companies of ISO 14001

Status: Expected Graduation August 2013

 

  1. Name: Chan Yee Leng, Lai Shu Shen, Low Yi Li, Goh Yan Ying

Degree: Bachelor of Commerce (Hons) Accounting

Title: Determinants of suppliers’ implementation of green supply chain management and its relationship with environmental performance

Status: Expected Graduation August 2013

 

  1. Name: Ong Ghee Hann, Chen Pui Woon, Lew Ching Yee, Lim Huei Jier, Hong Yong Wai

Degree: Bachelor of Commerce (Hons) Accounting

Title: Does HRM practices have influence on organizational citizenship behavior on the employees in Malaysia?

Status: Expected Graduation August 2013

 

  1. Name: Too Jia Wen, Chin Si Mei, Ling Sing Yae, Toong Siew Kuan, Vivian Lai Jia Yin

Degree: Bachelor of Commerce (Hons) Accounting

Title: Do green supply chain practices lead to improvements in Malaysian manufacturing firms performance?

Status: Expected Graduation August 2013

 

  1. Name: Lim Wei Leong, Corlina Ong Khe Shin, Lee Yee Sen, Teoh Yue Yen, Richard Ma See Hua

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relative importance of information system quality in building travelers’ purchase intention on tourism industry

Status: Expected Graduation August 2013

 

  1. Name: Lian Kar Mun, Cheong Jing Mun, Lee Ai Chun, Lee Jia Wei, Kenneth Leong Kheng Fei

Degree: Bachelor of Commerce (Hons) Accounting

Title: MBNQA model affects knowledge management: Framework to accomplish innovative performance in ISO firms

Status: Graduated March 2013

 

  1. Name: Ng Leng Wah, Goh Pei Leng, Ong xin Yi, Rachel Chang Rui Xin, Wong Xiuxuan

Degree: Bachelor of Commerce (Hons) Accounting

Title: The impact of TQM on knowledge sharing in ISO firms

Status: Graduated March 2013

 

  1. Name: Elaine Saw Chi Ying, Cheah Jyy Yen, Choy Kit Ying, Hew Jia Wen, Chong Woon Yen

Degree: Bachelor of Commerce (Hons) Accounting

Title: Can knowledge management affect the innovatie capabilities of Malaysian manufacturing companies?

Status: Graduated March 2013

 

  1. Name: Lim Soo Chyi, Chan Yui Teng, Yee Hui Ching, Goh Yong San. Low Zhen Yee

Degree: Bachelor of Commerce (Hons) Accounting

Title: Factors that influence undergraduate’s intention to subscribe to mobile music

Status: Graduated August 2012

 

  1. Name: Alex Tang Kwan Howe, Chan Qian Xiao, Chow Hui Wan, Ng Tze Wei, Tan Kai Liang

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relationship between TQM and the users’ satisfactions on the public and institutional libraries’ performances in Malaysia

Status: Graduated August 2012

 

  1. Name: Chen Big Jing, Chim Way Ru, Joyce Tan Hui Cheen, Yap Yaw Woon, Yeoh Teong Seng

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relationship between human resource practices and turnover intention of auditors in SMEs auditing firms

Status: Graduated August 2012

 

  1. Name: Chai Kar Yee, Chan Yun Yi, Chong Kel Ly, Foo Kit Yee, Lim Ling Li

Degree: Bachelor of Commerce (Hons) Accounting

Title: Determinants of adoption of social network sites (SNS) as a learning tool

Status: Graduated August 2012

 

  1. Name: Angeline Leow Saw See; Chooi Wei San; Wong Yuet Chyr; Tan Jeffery Yiek Jun; Chi Wei Wen

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relationship between human resource management and organizational learning in Chinese manufacturing organizations in Malaysia

Status: Graduated March 2012

 

  1. Name: Hew Jun Jie; Eng Shao Wei; Tan Yee Sim; Soo Lyn Ni; Koo Xi Min

Degree: Bachelor of Commerce (Hons) Accounting

Title: Factors affecting the adoption of touch screen mobile phones: An empirical study among generation Y

Status: Graduated March 2012

 

  1. Name: Khoo Chong Heng; Kuit Sui Yeong; Lee Choon Siong; Tan Yi Shi; Yee Mei Kuan

Degree: Bachelor of Commerce (Hons) Accounting

Title: Customers’ perceptions of the marketing mix and the effect on Malaysian hypermarkets’ brand loyalty

Status: Graduated March 2012

 

  1. Name: Lim Lee Kheng; Fong Guang Yao; Vincent Tan Hung Chyuan; Goh Teck Hoe; Lim Hui Mian

Degree: Bachelor of Commerce (Hons) Accounting

Title: The influence of soft TQM practices on affective commitment of non-managerial employees in SME accounting firms

Status: Graduated March 2012

 

  1. Name: Lim Lay Yeow; Leong Pui Mun; Lee Zi Wei; Bah Ei Rynn; Chu Choi Mei

Degree: Bachelor of Commerce (Hons) Accounting

Title: Soft elements of TQM affecting employee’s loyalty: An empirical study in healthcare centre

Status: Graduated March 2012

 

  1. Name: Chan Yee Mun; Lee Zhi Xin; Lim Hui Kee; Tan Ann Nie; Tang Lai Siew

Degree: Bachelor of Commerce (Hons) Accounting

                Title: TQM and performance of professional service firms in Malaysia

Status: Graduated August 2011

 

  1. Name: Chan Meng Li; Chan Yi Hui; Low Lih Yiing; Wong Li Xuan; Yem Kar Lai

Degree: Bachelor of Commerce (Hons) Accounting

                Title: Motivation on Junior Accountants

Status: Graduated August 2011

 

  1. Name: Dwayne Yin Chin Yi; Foo Sze Yi; Khaw Kim Ean; Loo Keat Ming; Seow Wei Ying

Degree: Bachelor of Commerce (Hons) Accounting

Title: Analogical research into the dependence of job performance upon HRM practices administered throughout the insurance industry

Status: Graduated August 2011

 

  1. Name: Chew Kah Soon; Cheong Yee Wen; Ho Hong Weng; Lim Liang Yan; Thean Jee Kui

Degree: Bachelor of Commerce (Hons) Accounting

                Title: HRM practices and Knowledge Management

Status: Graduated August 2011

 

  1. Name: Bau Ken Yin; Cheng Li Ping; Lee Shee Yenn; Loh Yih Tyng; Ling Shun Chzeng

Degree: Bachelor of Commerce (Hons) Accounting

                Title: TQM implication on quality of work life in Banking Industry

                Status: Graduated August 2011

 

  1. Name: Eng Jia Yi; Ong Chiew Wei; Tan Yu Hwan; Tee Yong Yee; The Boon Seng

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relationship between employees’ motivation factors and company performance in the manufacturing industry

Status: Graduated August 2011

 

  1. Name: Chi Yen Fong; Choong Su Pei; Chuah Siew Tan; Evelyn Ng Chiew Yong; Ong Gim Peng

Degree: Bachelor of Commerce (Hons) Accounting

Title: The role of HR practices in creating sustainable organizational competitive advantage

Status: Graduated August 2011

 

  1. Name: Koo Kah Jing; Lew Wan Yung; Lim Soh Koon; Ng Wee Hou; Ooi Wei Lang

Degree: Bachelor of Commerce (Hons) Accounting

Title: Predicting Malaysian corporate failure by comparing multivariate discriminant analysis and logistic regression model

Status: Graduated March 2011

 

  1. Name: Ng Zheng Feng; Ong Gim Lim; Tan XinNee; Tee Woan Shin; You Li Yee 

Degree: Bachelor of Commerce (Hons) Accounting             

                Title: The level of accounting ethics among accounting students

Status: Graduated March 2011

 

  1. Name: Chan Ming See; Shew Evans; Foo Pik Yin; Liew Siau Hwa; Siti Shahidah Bt Mohd Hassim

Degree: Bachelor of Commerce (Hons) Accounting

Title: The relationship between implementation of KPI and job satisfaction of academic staff in Malaysian private higher education institution

Status: Graduated March 2011

 

  1. Name: Alex Foo Tun Lee; Chieng Sing Hieng, Hiew Mui Fong; Kho Hup Siang; Pang Eng Siew

Degree: Bachelor of Commerce (Hons) Accounting

Title: Communication apprehension among accounting students in Malaysia: A temperament perspective

Status: Graduated March 2011

 

  1. Name: Catherine Kong Yii Sing; Kong Choon Yip; Lai Fung Yaw; Lee Jin Nie; Leow Siao Wei

Degree: Bachelor of Commerce (Hons) Accounting

                Title: TQM and customer satisfaction in Malaysian fast food industry

Status: Graduated March 2011

 

  1. Name: Chan Hee Yee; Chong Jia Ling; Loh Yih Hui; Ng Yee Wei; Yap Hui Yoong

Degree: Bachelor of Commerce (Hons) Accounting

                Title: Rewards as a determining factor of motivation of retail salespeople

Status: Graduated March 2011

 

     

 

 

WORKSHOP ATTENDED

2013

  1. Customer Satisfaction Skills, 28-29 March 2013, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.

 

2012

 

  1. SAS workshop: Statistics for Business Research Using SAS, 24 March 2012, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.

 

 

2011

  1. Intermediate SPSS Course: Statistical Methods in Research, 29-30 September 2011, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.

 

2010

  1. Application of Structural Equation Modeling (SEM) for Research in Social Sciences, 7-8 October 2010, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  2. Querying and Reporting using SAS Enterprise Guide, 11-12 October, 2010, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.

 

2009

  1. Elevating Financial Planning Literacy-Islamic Distribution of Wealth, 14-15 December 2009, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.

 

2008

  1. The Theory and Practice of Learning and Teaching in Higher Education – Part A, 13 May 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  2. Critique the Rhetoric and Reality of ICT Integration in Learning and Teaching – Part A, 14 May 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  3. Fundamental Principles of Testing/Assessment – Part A, 15 May 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  4. Phonetics and Pronunciation, 3-4 September 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  5. Mastering Microsoft Powerpoint Techniques, 15 October 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  6. Microsoft Excel Tips and Techniques for Management, 16-17 October 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  7. The Theory and Practice of Learning and Teaching in Higher Education – Part B,18 November 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  8. Developing and Constructing Examination Questions, 20-21 November 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.
  9. Statistical Analysis using SPSS, 25-26 November 2008, conducted by Centre for Learning & Teaching (CLT), Universiti Tunku Abdul Rahman.